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OUR RETURN AND EXCHANGE POLICY

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First of all, for a return and exchange request, please fill in the form clearly stated in this field within the site. Thenott.co cannot be held responsible for any inconvenience caused by the failure to process any unfilled returns.

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• The BUYER can return the product he/she wants to return or exchange, together with its label, invoice, and original packaging within 14 days from the date of receipt of the order, provided that it has not been used and has not lost its resalable feature. The shipping fee in this process is not covered by www.thenott.co If the returned product is accepted, the BUYER may request a product exchange or a refund.

• In case of a payment refund request by the BUYER, the refund of the amount paid is provided by the SELLER within 7 working days by making the necessary notification to the bank to which the credit card belongs. Since the reflection of this amount on the BUYER's accounts after the return of this amount to the bank is completely related to the bank transaction process, the BUYER may not be able to intervene in any way for the SELLER for possible delays and it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected the BUYER's account by the bank. accepts.

• Jewelry that is requested to be returned or exchanged must be returned undamaged, unused, and with its tag and original packaging.

• Considering the possibility of return/exchange of the purchased product, we request that it be purchased with care. In case of return/exchange, the product must be sent as received. Returns of products that do not comply with the return/exchange conditions will not be accepted.

• Returns of our Bikini bottom and top products are not accepted for hygienic reasons.

• Returns of products prepared in custom sizes or with special changes are not accepted.

 

PRODUCT RETURN ADDRESS:
Suna Atesel- Halil Rifat Pasa Mh. Erdemli Sk. No11/4 Sisli /Istanbul

CONTACT:

+90 532 409 82 46

You can contact us at thenott@creativo.ist

 

DELIVERY INFORMATION

The products you have ordered and are available in our stock will be shipped within 3-5 working days. This period may vary depending on product availability and/or production time. If the product you have ordered is not available in our stocks, we will inform you. Once the order has been placed, no changes or cancellations can be made to the order.

The shipping fee, which is the shipping cost of the product, will be covered by the SELLER.

In cases where delivery information is not submitted, your product is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that the legal 30-day period is not exceeded.

The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER. If there is no one to receive your order at the delivery address, you can contact the cargo company and reorganize the delivery.

The SELLER cannot be held responsible for not accepting the delivery of the ordered product by the BUYER at the delivery address.

For international deliveries, the order may be subject to customs duty depending on the country to which it will be shipped. The BUYER must comply with all laws and regulations of the country where the product will be delivered. The SELLER is not responsible for a situation that violates these laws. For deliveries to be made abroad, the customs tax is determined depending on the country to be sent and will be borne by the BUYER.

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The Nótt is a Creativo brand that produces Unique Handmade Clothing and Accessories.